Dr. Tutor [ABN: 41 774 747 648] ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your information when you use our online tuition services.

 

Information We Collect

When you use our online tuition services, we may collect the following types of personal information:

• Student Information: We may collect basic information from students, such as their name, age, email address, and academic level, to provide personalized tutoring services.

• Parent/Guardian Information: We may collect basic information from parents or guardians, such as their name, email address, and billing information, to facilitate payments and communicate about the student's progress.

• Payment Information: We use a secure transaction provider, Stripe, to process online payments for lessons and products. We do not store or have access to your payment information. Please review Stripe's privacy policy for information on how they collect and use your data.

 

How We Use Your Information

We may use the personal information we collect for the following purposes:

• To provide personalized tutoring services and support to students.

• To process payments and facilitate transactions.

• To communicate with parents or guardians about the student's progress and upcoming lessons.

• To improve our services and customize the user experience.

 

Access to your personal information

You have the right to request information regarding your personal data held by us, as per the regulations outlined in the Act. If you wish to obtain a copy of your information or if you believe any data we possess about you is incorrect, outdated, incomplete, irrelevant, or misleading, kindly contact us via email at info@drtutor.com.au. We retain the authority to decline providing you with information we hold about you under specific circumstances delineated in the Act.

​

Data Security

We take appropriate measures to protect the security of your personal information. We use industry-standard encryption technology to safeguard sensitive data transmitted online. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

Third-Party Links

Our website and communications may contain links to third-party websites, such as Zoom for conducting online lessons. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.

 

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at info@drtutor.com.au.

 

This Privacy Policy was last updated on 10 Feb 2024.

At Dr. Tutor, we strive to provide high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

 

Digital Study Products:

• Refund Eligibility: Due to the nature of digital products, all sales are final, and refunds will only be provided in exceptional circumstances, such as technical issues preventing access to the product.

• Refund Process: If you believe you are eligible for a refund, please contact us at info@drtutor.com.au within 7 days of purchase. Our team will review your request and determine if a refund is appropriate.

 

Physical Study Products:

• Refund Eligibility: We accept returns for physical study products within 7 days of delivery. To be eligible for a refund, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

• Refund Process: To initiate a return, please contact us at info@drtutor.com.au to request a return authorization. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received the wrong item).

 

Exceptions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@drtutor.com.au. We will arrange for a replacement or refund, depending on the circumstances.

 

Contact Us

If you have any questions about our refunds policy or need assistance with a refund, please contact us at info@drtutor.com.au.

 

This refunds policy was last updated on 10 Feb 2024.

At Dr. Tutor, we value your time and strive to provide a seamless booking experience for our customers. Please review our bookings policy below for information on scheduling, rescheduling, and cancellations.

​

Booking Window:

• Customers can book tutoring sessions up to 24 hours before the scheduled start time. We recommend booking in advance to secure your preferred time slot.

 

Rescheduling and Cancellations:

• Rescheduling: Customers may reschedule their tutoring session up to the start time of the session without incurring any additional fees. To reschedule, please contact us at [Your Contact Information] with your request.

• Cancellations: Customers may cancel their tutoring session up to the start time of the session without incurring any fees. Cancellations made within 24 hours of the scheduled start time may incur a 50% cancellation fee.

 

Refunds:

• Refund Eligibility: All session pack and individual lesson sales are final. If you wish to reschedule your lesson free of charge, please do so via our booking platform or contact us at info@drtutor.com.au. In the unlikely event of any issues for which we are at fault, we can offer rescheduling and possible discounts for future bookings.

 

Late Arrival:

• We understand that unforeseen circumstances may arise. If you anticipate being late for your scheduled session, please contact us as soon as possible. While we will make every effort to accommodate your late arrival, please note that the session will still end at the scheduled time.

 

Contact Us

If you have any questions about our bookings policy or need assistance with scheduling, rescheduling, or cancellations, please contact us at info@drtutor.com.au.

​

This bookings policy was last updated on 10 Feb 2024.

At Dr. Tutor, the safety and well-being of our students are our top priorities. We are committed to providing a safe and secure learning environment for all participants. Please review our safety policy below for information on our tutors' qualifications and safety measures.

​

Tutor Qualifications:

• All of our tutors are hand-picked recent high school graduates who have demonstrated exceptional academic achievement, qualifications, and experience. Our tutors rank in the top 0.1% considering scores, qualifications, and experience, ensuring that your child receives the highest quality instruction.

• Additionally, all tutors undergo thorough background checks, including government-issued working with children checks and blue cards. These checks are conducted to verify the suitability of our tutors to work with children and ensure their eligibility to provide tutoring services.

​

Online Safety Measures:

• We take online safety seriously and have implemented various measures to ensure a secure learning environment for our students. These measures include:

  • Secure Online Platform: We use reputable online platforms, such as Zoom, to conduct our tutoring sessions. These platforms offer encryption and security features to protect user privacy and data.

  • Secure Payment Processing: Payments for our services are processed securely through trusted payment providers, such as Stripe, to safeguard sensitive financial information.

  • Parental Supervision: We encourage parents to be present during tutoring sessions, especially for younger students, to provide an additional layer of supervision and support.

​

Feedback and Improvement:

• We welcome feedback from parents and students on how we can improve our safety measures and practices. If you have any concerns about the conduct of our tutors, please contact us at info@drtutor.com.au. Your input helps us maintain a safe and supportive learning environment for everyone.

​

Contact Us

If you have any questions about our safety policy or need assistance, please contact us at info@drtutor.com.au.

​

This safety policy was last updated on 10 Feb 2024.